Frequently Asked Questions
How quickly can I expect to receive my order?
Order cut-off time for next day orders is Midnight (12AM).
Your order will be delivered on your chosen date and within your chosen timeslot (For example: Tuesday 8AM-10AM).
Please note: there are no deliveries on Mondays.
In which areas do you deliver?
We deliver in:
- Metro Manila
If your city is not listed above and you would like to place an order with us, kindly message us through Facebook and we will consider adding it.
What if I got the wrong goods or the goods are damaged or out of date?
If you have received wrong goods, then please inform us using Facebook Messenger. We will then replace said product(s) in a timely fashion.
If Damaged or Out of Date goods, then please send the following details to us using Facebook Messenger:
- A photo of said goods
- Your Name, Cellphone Number & Order Number
Is there a minimum or maximum order limit?
There is no minimum order amount. Maximum amount per order is ₱40,000.
Should I tip the delivery driver?
Giving tip to the delivery driver is not necessary or expected. However, if you feel we did an exceptional service, then please feel free. The delivery driver will personally get the full tip for him/herself.
What are the fees for using your service?
The delivery fee is ₱49 + ₱14/Kilometer.
D'Freshly is based in Dona Manuela, Las Pinas. If you for example live in Moonwalk, Paranaque (5KM from D'Freshly) the delivery fee is:
₱49 + 5 x ₱14 = ₱119
For picking, preparing, washing and packing your products, there is a Concierge fee of ₱38 per order.
What type of payments do you accept?
We accept Cash On Delivery (COD), GCash, Online Banking Transfer (BDO), Credit & Debit Cards and PayPal.
When paying by GCash or Bank Transfer, please message us on Facebook Messenger, informing us of your order number and showing us a proof of transfer.
GCash Payment Details:
Recipient Number: 0906 753 0723
Recipient Name: JAN KENNETH LATUMBO
Bank Transfer Details:
Bank Name: BDO
Account Number: 0043-0048-0934
Account Name: JAN KENNETH LATUMBO
Can I suggest a product?
Yes! Please click this link, and let us know by filling out the form.
What products does D'Freshly feature?
Our aim is to offer all products that you would find in any big wet & dry market. Rest assured, that all fresh products are hand picked by experts, washed and stored cool until delivered 100% fresh to you.
We add new products daily. If you notice that your favorite product is missing, please let us know by clicking this link and filling out the form.