Frequently Asked Questions

Delivery

How quickly can I expect to receive my order?

Order cut-off time is 10PM.

If you place your order before 10PM, it will be delivered to you on the next day between 8AM and 5PM or the next available slot, as we offer only 20 slot per day.

In which areas do you deliver?

We deliver in the following areas in Metro Manila:

  • Las Piñas
  • Makati
  • Manila
  • Muntinlupa
  • Parañaque
  • Pasay
  • Pasig
  • San Juan
  • Taguig

In the future, we will extend our service to other cities throughout the Philippines, such as Quezon City, Malabon, Valenzuela, MarikinaCebu City and Davao City.

What if I got the wrong goods or the goods are damaged or out of date?

If it is wrong goods, please contact our customer services representative immediately at 02-8373 0083.

If Damage or Out of Date, please send following detail to support@dfreshly.ph:

1). Take of photo of said goods

2). Your Name, Cellphone Number & Order Number

Payment

Is there a minimum or maximum order limit?

There is no minimum ordering amount. Maximum per order for C.O.D is ₱20,000.

No limit for those who paid in advance by using Online Banking, Credit Card, Debit Card & other available payment method.

Should I tip the delivery driver?

Giving tip to the delivery driver is not necessary or expected. However, if you feel we did an exceptional service, then please feel free. The delivery driver will personally get the full tip for him/herself.

What are the fees for using your service?

The delivery fee depends on your location, as shown below:

  • Las Piñas - ₱99
  • Bacoor - ₱149
  • Muntinlupa - ₱149
  • Parañaque - ₱149
  • Pasay - ₱179
  • Makati - ₱179
  • Manila - ₱199
  • Taguig - ₱199
  • Mandaluyong - ₱199
  • Pateros - ₱199
  • San Juan - ₱199
  • Pasig - ₱199

What type of payments do you accept?

We accept Cash On Delivery (COD), GCash, Online Banking Transfer (BDO), Credit & Debit Cards and PayPal.

When paying by GCash or Bank Transfer, please message us on Facebook Messenger, informing us of your order number and showing us a proof of transfer.

Bank Name: BDO SAVING A/C
Account Number: 0010-4023-8317
Account Name: Lexton Sanita Goh

Products

Can I suggest a product?

Yes! Please click this link, and let us know by filling out the form.

What products does D'Freshly feature?

Our aim is to offer all products that you would find in any big wet & dry market. Rest assured, that your products are hand picked by experts, and stored cool until delivered fresh to you.

We add new products daily. If you notice that your favorite product is missing, please let us know by clicking this link and filling out the form.

Choose your craving